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Claims and Settlement


Q.1 What are the requirements if the designated beneficiary is a minor?
Q.2 What are the implications of designating a minor as irrevocable beneficiary?
Q.3 What are the requirements if the policy is assigned at the time of death?
Q.4 What are the requirements if insured’s death resulted from violent means?
Q.5 How will I know if my plan has matured?
Q.6 How will I know if I can avail of the educational benefit for my child?
Q.7 How do I receive my claim for death benefits?
Q.8 How do I receive my claim for living benefits?
Q.9 How do I receive my maturity benefit?
Q.10 Can I avail of partial advance from the death benefit proceed pending submission of complete claim documents?

 

  

Q.1   What are the requirements if the designated beneficiary is a minor?

 

If the designated beneficiary is a minor, the Claimant’s Statement must be accomplished by the appointed trustee or by the court approved guardian and submit any of the applicable legal documents:

  1. Duly Notarized Affidavit of Parental Care & Custody.  This is to be executed by the minor’s father or in his absence, the mother, if the share of the minor does not exceed Php500,000.00.
  2. Duly Notarized Affidavit of Substitute Parental Care & Authority. This is to be executed by the appointed trustee other than the natural parents if the share of the minor does not exceed Php500,000.00.
  3. Letters of Guardianship shall be required if the minor is orphaned on both parents.
  4. Approved Verified Petition for Guardian’s Bond if the appointed trustee is any or both the natural parents if the share of the minor exceeds Php500,000.00.
  5. Trusteeship Bond if the appointed trustee is other than the natural parents if the share of the minor beneficiary exceeds Php500,000.00.

 

 

Q.2   What are the implications of designating a minor as irrevocable beneficiary?

 

As previously stated, ALL POLICY CHANGES WILL HAVE TO BEAR THE SIGNATURE OF THE IRREVOCABLE BENEFICIARIES.  The minor has to be represented by his/her legal guardian in performing any transactions pertaining to the policy. The following will be required for any policy change with minor-irrevocable beneficiary:

  1. Duly Notarized Affidavit of Parental Care & Custody. This is to be executed by the minor’s father or in his absence, the mother, if the share of the minor does not exceed Php500,000.00.
  2. Duly Notarized Affidavit of Substitute Parental Care & Authority. This is to be executed by the appointed trustee other than the natural parents if the share of the minor does not exceed Php500,000.00.
  3. Certified True Copy of the Court Order appointing the legal guardian to represent the minor.  A petition in court must be filed if the share of the minor exceeds Php500,000.00.  This is in accordance with Section 180 of the Insurance Code, Article 225 of the Family Code and Section 182 of the Revised Insurance Code.

Section 180 of the Insurance Code, provides that:

  • In the absence of a judicial guardian, the father, or in the latter’s absence or incapacity, the mother, of any minor, who is an insured or a beneficiary under a contract of life, health, or accident insurance, may exercise, in behalf of said minor, any right under the policy, without the necessity of court authority of the giving of a bond, where the interest of the minor in the particular act involved does not exceed twenty thousand pesos (increased to fifty thousand pesos by virtue of Article 225 of the Family Code.

Article 225 of the Family Code  provides that:

  • The father and the mother shall jointly exercise legal guardianship over the property of their unemancipated common child without the necessity of a court appointment.  In case of a disagreement, the father’s decision shall prevail, unless there is a judicial order to the contrary.

Section 182 of the Revised Insurance Code (R.A. 10607)  provides that:

  • In the absence of a judicial guardian, the father or in the latter's absence or incapacity, the mother, of any minor, who is an Insured or a beneficiary under a contract of life, health, or accident insurance, may exercise, in behalf of said minor, any right under the policy, without necessity of court authority or the giving of a bond, where the interest of the minor in the particular act involved does not exceed Five hundred thousand pesos (P500,000.00).

Where the market value of the property of the annual income of the child exceeds Php500,000.00, the parent of concerned shall be required to furnish a bond in such amount as the court may determine, but not less than ten per centum (10%) of the value of the property or annual income, to guarantee the performance of the obligations prescribed for general guardians.”

 

 

 

Q.3   What are the requirements if the policy is assigned at the time of death?

 

If the policy is assigned, the Claimant’s Statement must be accomplished by the assignee together with evidence of outstanding indebtedness of the insured under the Collateral Assignment. If at the time of death, insured has no outstanding indebtedness, submit a duly signed Release of Collateral Assignment by the assignee.

 

 

 

Q.4   What are the requirements if insured’s death resulted from violent means?

 

If insured’s death is violent, please submit the following:

  1. Certified true copy of Investigation Report (from NBI or Police)
  2. Statement from Identifying witness, if applicable
  3. Criminal Complaint, if applicable
  4. Fiscal’s Resolution, if applicable
  5. Certified True Copy of Autopsy Report, if applicable

 

 

Q.5   How will I know if my plan has matured?

 

Our Company will notify you in writing 30 days before your plan matures.  You will be informed of the requirements for submission.  These requirements are the following:

 

For Life Policies:

  • Policy Contract
  • Photocopy of 2 valid IDs

For Plan Policies:

  • Photocopy of 2 valid IDs

Lifestyle and Lifestyle Plus forms are separated.

 

 

Q.6   How will I know if I can avail of the educational benefit for my child?

 

Payment of the educational benefit shall be paid in accordance with the schedule of payment as stated in the contract provision and upon submission of the following:

  1. Policy Contract
  2. Request for Maturity Benefit Payment Form
    a.  Maturity Benefit Payment Form (Value Scholar)

    b.  Maturity Benefit Payment Form (Values U)

     

  3. Photocopy of 2 valid IDs

 

  

Q.7  How do I receive my claim for death benefit?

             

The death benefit proceeds is issued to the designated beneficiary through crossed check.  The check is released through your Servicing Agent or Financial Sales Associate.

             

In case you want to claim your check personally, you may come to our Head Office with address at the ground floor of LKG Tower, Ayala Avenue, Makati City and claim your check with the Claims & Settlement Dept.

 

 

 

Q.8  How do I receive my claim for living benefit?

 

The payment of the living benefit is issued to the policyowner of your life insurance policy through crossed check.  The check is released through your Servicing Agent or Financial Sales Associate. 

 

In case you want to claim your check personally, you may come to our Head Office with address at the Ground floor of LKG Tower, Ayala Avenue, Makati City and claim your check with the Claims & Settlement Dept.

 

 

 

Q.9  How do I receive my maturity benefit?

 

Payment for maturity benefit is issued to the policyowner or the beneficiary through crossed check.  Releasing of check would depend on the instruction made by the claimant through the following:

  1. Course through your Servicing Agent or Financial Sales Associate
  2. Will pick - up personally or through a representative                     
  3. Deposit to your bank account in any Metro Manila branches only

If you opted to authorize a representative to pick up your check, an authorization letter together with your representative's valid identification document will be required.       

 

 

 

Q.10  Can I avail of partial advance from the death benefit proceed pending submission of complete claim documents?

 

Yes, partial advance from the death benefit proceed is allowed subject to the following terms  and conditions:

 

  1. Policy is incontestable at the time of the policyholder's death
  2. The designated beneficiary is not a minor
  3. The following documents are submitted:
  • Written request from the claimant
  • Duly accomplished Claimant’s Statement-Death Claim form
  • Claimant’s valid Identification Document (ID)
  • NSO authenticated Marriage Contract, if the designated beneficiary is the spouse

For other inquiries about your policy or any of our products and services, you may contact our Call Center through 884-7000 or 884-LIFE (5433) or Toll Free Number 1-800-1-888-6268.   You may also email us at phcustomercare@manulife.com or log on to our website www.manulife.com.ph or visit any of our branch offices