Manulife’s strong leadership team is composed of men and women who are experts in their fields. Our leaders are committed to provide you the highest level of professionalism to ensure that your best interest is served.
PRESIDENT & CHIEF EXECUTIVE OFFICER
Ryan Charland is the President and Chief Executive Officer of Manulife Philippines. He has worked for Manulife Financial in various leadership functions for more than 14 years. His experience has solidified his leadership and expertise on product development, finance, and corporate risk management.
Ryan joined Manulife in August 2003 and worked in the U.S. Division’s Corporate Audit. In 2006, he was moved to the U.S. Life Product Management where he was entrusted with roles of greater responsibility, culminating in his appointment as the Pricing Officer in January 2010. Ryan relocated to Asia in November 2011 as Regional Chief Risk Officer based in Hong Kong. There, he established the risk management function and strengthened the local risk governance of all Manulife’s operating entities.
Ryan holds a Bachelor of Science degree in Computer Science and Actuarial Science from the University of Toronto.
SVP & CHIEF FINANCIAL OFFICER
Candy Suarez is the Senior Vice President and Chief Financial Officer of Manulife Philippines.
Since joining the company in August 2017, she has overseen the Finance function including the management of controllership, actuarial, risk, Management Information Systems (MIS), and taxation in addition to providing specialist financial input to the business decision-making process, influencing strategy and optimizing profitability.
Candy has 21 years life insurance industry experience, including 13 years with a multinational company and eight years with a local company. She is a Fellow of the Life Office Management Association and a Fellow of the Actuarial Society of the Philippines, where she served as President in 2016.
Candy holds a Bachelor of Science degree in Applied Mathematics with specialization in Actuarial Science and Statistics, Cum Laude, from De La Salle University.
SVP & CHIEF OPERATING OFFICER
Ariel Magtoto is the Senior Vice President and Chief Operating Officer of Manulife Philippines.
He joined the company in July 2018 where he provides strategic operational leadership to the company. His scope includes customer service, branch operations, new business, underwriting, customer and policy administration, business quality, corporate services, and information systems.
Ariel has over 20 years of experience in the insurance and banking industries where he held senior leadership roles. Prior to joining Manulife, he helped transform a multinational insurance firm’s Thai operations into an efficient and award-winning service company.
Ariel holds an MBA degree from Ateneo Graduate School of Business and a Bachelor of Arts degree in Economics from Ateneo de Manila University.
SVP & CHIEF DISTRIBUTION AND SOLUTIONS OFFICER
Stephen Ong is the Senior Vice President and Chief Distribution and Solutions Officer of Manulife Philippines. He leads Manulife’s agency operations and is responsible for growing and creating synergies across distribution channels, and developing innovative and customer-centric products.
Stephen has more than two decades of experience in the life insurance industry. He started as an insurance adviser, building an extensive portfolio in sales management. During this time, he was awarded as a consistent Million Dollar Round Table (MDRT) qualifier and Agent of the Year for three consecutive years.
Stephen joined Manulife in July 2010 and held various sales executive positions such as being Territory Head, Agency Recruitment Head, Agency Activation Head, and Chief Agency Officer before assuming his current leadership position.
Stephen holds a Bachelor of Science degree in Biology from the University of Santo Tomas.
SVP & CHIEF MARKETING OFFICER
Melissa Henson is the Senior Vice President and Chief Marketing Officer of Manulife Philippines.
Since joining Manulife in March 2015, she has overseen all marketing, branding, communications, community service, customer insights, and promotion and events activity for the company.
Melissa has more than 15 years of experience as a marketing professional, including 10 years in the banking industry. She has held various leadership roles covering responsibilities in market strategy, branding, advertising and marketing communications, customer research and insights, corporate communications, digital and innovation.
Melissa holds an MBA degree from Georgetown University and a Bachelor of Science degree in Psychology, Cum Laude, from Ateneo De Manila University.
Atty. Fritzie P. Tangkia-Fabricante is the Senior Vice President and Head of Legal and Compliance of Manulife Philippines.
As Chief Legal Counsel and Compliance Officer, she advises the company on various legal matters and reasonably ensures its compliance with various regulatory issuances. She also identifies legal and compliance risks and issues relative to the company's intended actions.
Fritzie has been a member of the Philippine bar for nearly 20 years now. Her professional experience includes corporate counseling and commercial practice, including heading the legal services group of a universal bank.
Fritzie completed her law degree at the University of the Philippines and her Political Science degree at the Colegio de San Juan de Letran, Summa Cum Laude. She placed 9th in the 1999 bar examinations.
SVP & CHIEF HUMAN RESOURCE OFFICER
Andrea De Guzman is the Senior Vice President and Chief Human Resource Officer of Manulife Philippines. She leads the company’s human resource and talent acquisition strategies.
Andee has more than 15 years of experience as a human resource professional and business executive in several multinational organizations in the telecommunication, business process outsourcing (BPO), and shared services industries. Prior to her appointment to her current role in August 2016, she led Talent Acquisition (Global Resourcing) at Manulife Business Processing Services (MBPS).
Andee studied at University of the Philippines and took up Bachelor of Science, Hotel & Restaurant Administration.
Lem is the Vice President and Head of the Project Management Office of Manulife Philippines. He joined the company in March 2016.
Lem's experience spans two decades in the financial services, telecommunication, business process outsourcing, manufacturing, and consulting. He started his career doing operations work and transitioned to business consulting focused on business process optimization while getting himself involved in some entrepreneurial opportunities. Before being Manulife's PMO Head, he handled various roles as operations manager, executive consultant, project manager, and recently as Vice President and Head of Asia Optimization and Change Management for one of the top global banks.
Lem holds a Bachelor's degree in Political Science from the University of the Philippines and is a certified Project Management Professional.