Where to Pay FAQs

Step 1: Download Metrobank Mobile Banking Application and follow the on-screen prompts.

• Reminders:
  • Select Manulife / Manulife Philippines.
  • Please use your policy number as your reference number

Step 2: Download and fill out the Authorization to Debit Form (ADA Re-try Form).

• Please choose your preferred debit schedule (every 1^st, 11^th, 16^th or 26^th of the month, depending on the premium due).

·         If policy owner is not the payor, please download and fill out the Payor Information Form.

Step 3. Email phcustomercare@manulife.com to complete your enrolment.

• Please use subject line: Metrobank ADA Enrollment for <your policy number>.
• Attach the following documents:
  • Email confirmation from Metrobank.
  • Completely filled ADA Retry form.
  • Payor Information Form (if applicable)
• You may also submit these documents and requests to your Financial Advisor or any Manulife branch office.

We will notify you within 5 working days about the status of your Metrobank  ADA enrollment. Once successful, your account will be automatically charged on the payment schedule you indicated in the ADA Retry Form. Please make sure your chosen bank account is funded at those dates.

PESO (PHP) Denominated Policies

DOLLAR (USD) Denominated Policies

*For the complete list of Bancnet member banks, please refer to https://www.bancnetonline.com/

The online channels of our partner banks are available. Below are the steps to pay for premiums using bank’s online bills payment facility:

1. Log in on the bank’s internet banking portal/mobile banking app
2. Enroll Manulife Philippines or Manulife Financial Plans (for Plans Policy) as Company/Biller
3. Input the Policy No./Payment Reference No. in the Reference/Subscriber No. field
4. Input Policyowner’s Name in Subscriber Name
5. Go to the BILLS PAYMENT section
6. Select Manulife Insurance Co. or Manulife Financial Plans (for Plans Policy) as Company/Biller
7. Input the premium amount
8. Complete the transaction process

BDO Kabayan Bills Bayad (International)

1. Visit any BDO Remit office or remittance partner offering BDO Kabayan Bills Bayad*
2. Fill out a transaction slip** for the payment to be processed. Indicate the Biller name, name of the policy owner and policy number.
   • For Variable or Unit-Link/Traditional policies
     Beneficiary/Biller: The Manufacturers Life Insurance Co. (Phils.), Inc.
     
   • For Pre-Need Plans
     Beneficiary/Biller: Manulife Financial Plans
     
3.  Pay the corresponding foreign currency equivalent of the premium due plus the remittance fee.
4. BDO Remit office/partner will then process the bills payment transaction and issue a Remittance Invoice/Slip
5. Payment will be posted automatically after 3 banking days.

* To view the list of BDO Remit offices and partners, visit BDO Kabayan Bills Bayad and click “View our directory of BDO Remit Offices and Partners offering BDO Kabayan Bills Bayad”.

** Transaction slip varies per remittance partner.

BPI Remittance Centers (Local and International)

1. Visit any BPI Remittance Centers/partners
2. Fill out a transaction slip* and indicate the policy number.
   • For Variable or Unit-Link/Traditional policies
     Beneficiary/Biller: The Manufacturers Life Insurance Co. (Phils.), Inc.
     Account Number: 0361-0115-03 (PHP) / 0362-0002-54 (USD)
     Swift Code: BOPIPHMM
     BPI Branch Location Address: G/F Solar Century Tower, HV Dela Costa corner Tordesillas Sts, Barangay Bel Air, Salcedo Village, Makati City
     
   • For Pre-Need Plans
     Beneficiary/Biller: Manulife Financial Plans
     Account Number: 0361-0157-46
     Swift Code: BOPIPHMM
     BPI Branch Location Address:  G/F Solar Century Tower, HV Dela Costa corner Tordesillas Sts, Barangay Bel Air, Salcedo Village, Makati City
3. Pay the corresponding foreign currency equivalent of the premium due plus the remittance fee.

Reminder:

• For international remittance, pay the corresponding foreign currency equivalent of the premium due plus the remittance fee.
  
• For local/international transfers, pay all outward and inward bank charges (PhP 150.00* for peso-denominated policies or USD 6.50* for dollar-denominated policies. Only the net amount credited to the Manulife account will be posted to the corresponding policy/policies. Take note that the bank charges are subject to change.
• Email a copy of your remittance slip to PHCustomerCare@manulife.com as proof of payment. Please indicate the Policy No./Nos. where the payment will be posted.
• The payment will only be posted upon confirmed crediting of the proceeds to our bank account.