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iNOTICE

 

 

1. How secure is my billing notice?

    Billing notice is issued in a password protected PDF file.

2. How is my password issued?
    Password will be emailed to your nominated email address upon registration.

3. Can I change my password?
    No. iNotice password is only issued once. In the event that you forget your password, you may email us your name and policy number at phcustomer@manulife.com or call our Customer Care Hotline at (632) 884-7000.

4. Do I need particular software to read my billing notice?
    Yes. You need to have an Adobe Acrobat Reader installed in your computer. You may download it for free at www.adobe.com.

5. I have multiple policies with Manulife, do I need to enroll each separately?
    No, because once you are enrolled in our iNotice facility, all your other policies with Manulife are automatically enrolled.

6. Will I still receive my printed (hard copy) billing notice once I have enrolled in iNotice facility?
    No. Once enrolled in the iNotice facility, billing notice will no longer be printed for mailing.

7. I have multiple policies, regular pay and single pay policies combined, how come I don’t see all my policies in my iNotice statement?
    Kindly note that iNotice facility is only limited to regular paying policies since these are generating a regular billing and anniversary notices. Single Premium policies however only have a Statement of Account issued annually by Client Services Department.