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Special benefits

From March 23 to June 30, 2020, Manulife Philippines is providing the following additional benefits to customers diagnosed with COVID-19 at no additional cost:

Additional Hospitalization Benefit

Customers with Hospitalization Benefit coverage will receive an additional P1,500 per day of hospitalization, up to a maximum of 10 days.

New Diagnosis Benefit*

Customers with Critical Illness coverage will receive a one-time Diagnosis Benefit of P10,000, upon being diagnosed positive for COVID-19.

*Applicable to customers with qualified policies or riders issued on or before March 15, 2020. COVID-19 diagnosis should be from March 23 to June 30, 2020. Terms and conditions apply.


Extended premium payment period

Customers who have premium payments due between May 1 to May 31, 2020, will have an additional 60 days from their due date to make their payments. This applies to holders of life insurance policies issued and assumed by Manulife Philippines, Manulife China Bank, and Manulife Financial Plans.

Branch advisory

Manulife branches that are open to serve you during the community quarantine, Monday to Friday, 9am to 3pm (except holidays):


  • Alabang
  • Binondo
  • Escolta
  • Hanston-Ortigas
  • NEX Tower - Head Office
  • San Juan (Greenhills)
  • Taguig (BGC)
  • Quezon Avenue
  • Angeles
  • Baguio
  • Bataan (Balanga)
  • Batangas (Batangas City)
  • Batangas (Lemery)
  • Batangas (Lipa)
  • Cabanatuan
  • Dagupan
  • Imus
  • Isabela (Santiago)
  • Laoag
  • La Union
  • Malolos
  • Naga City
  • Sta. Rosa
  • Tarlac
  • Tuguegarao
  • Bacolod
  • Cebu 2 (Bonifacio)
  • Cebu 2 (Quad)
  • Cebu (Lapu-lapu)
  • Cebu (Talisay)
  • Dumaguete
  • Iloilo (Main)
  • Iloilo (Plazuela)
  • Kalibo
  • Ormoc City
  • Roxas City
  • Tacloban
  • Tagbilaran
  • Butuan City
  • Cagayan de Oro City (Captain Roa)
  • Cagayan de Oro City (Divisoria)
  • Davao City
  • Dipolog
  • General Santos City
  • Iligan
  • Koronadal
  • Ozamis
  • Pagadian
  • Tagum
  • Valencia
  • Zamboanga City

We have precautionary measures to ensure the health and safety of both our clients and employees.

Please be reminded that our branches will only accept debit, credit card or check payments. Cash payments may be remitted through our bank partners and accredited payments centers. Payments may also be made via Manulife Online.


Digital payment options

There's no need to go to our branches or to your banks to make payments. You can pay your premiums through Manulife Online at You may also use the following cashless transactions: GCash, Credit Card Auto-pay Transactions, Online Banking Partners.

Visit Manulife Online

Learn more about our payment options

Customer assistance

For inquiries, you may reach us through the following:

Channel Contact Details
Customer Care Hotline

+632 8884 7000

9am-3pm, Mon-Fri (except holidays)

Facebook Messenger @Manulifeph (available 24/7)

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