We are committed to protecting your privacy and personal information. Personal information consists of your name, address, telephone number(s), health and medical information, or other identifying information, such as your Tax Identification Number (TIN) or date of birth.
As a financial products and services provider, it is important that we collect, use, and process personal information. We value your trust in us as we handle your personal information.
We will use fair and lawful means to get your personal information. Whenever practical, we will get information directly from you or your authorized representative(s) through completed applications, forms, and other means of correspondence such as telephone, mail, internet, and through your business dealings with us. We will only collect information if it is necessary and relevant for our purposes.
If you are not comfortable with having your telephone calls recorded, you may communicate with us in writing instead. If you choose to do so, any response to you will be in writing as well.
In some cases, we may need to ask an independent source to verify or provide additional information about you. We will do this only with your consent. Independent sources could be your employer or doctor, other financial institutions and credit reporting agencies, and healthcare providers or facilities, among others.
The type of information we will collect will depend on the product or service you get.
Generally, we collect and maintain your personal information to:
We will keep your personal information in our records only for as long as it is needed to fulfill the identified purposes, or as required or permitted by law. Personal information that is no longer required will be destroyed or erased with appropriate security safeguards.
By providing your personal information and any subsequent changes to it, you are giving us your consent and explicitly authorizing us to collect, use, process, transfer, disclose, and store it for the purposes mentioned above.
For those representing and acting in behalf of corporations and partnerships, we trust that you have secured the necessary consent to disclose the personal and sensitive information of your directors, officers, employees, members, and other individuals.
You may withhold or withdraw your consent for us to collect, use, and disclose your personal information, provided there are no legal or contractual reasons preventing you from doing so. However, doing so may prevent us from providing you with the basic functions we need to service your policy. It may prevent us from keeping your coverage in force, or properly evaluating and processing any claims.
Generally, your personal information will only be provided for the abovementioned purposes. It will be accessed by those who have a need and the right to it, including Manulife Philippines, our directors, employees, agents, and representatives, including our entity shareholders, business partners, affiliates, and our subsidiaries, any member of the Manulife Financial Group (including those located overseas), advisors, industry associations and databases, local and foreign authorities having jurisdiction over companies within the Manulife Financial Group (including tax authorities and stock exchanges), external auditors/counsels, and our third party service providers (whether within or outside the Philippines), and others authorized by law.
We may use service providers for various services such as printing, mail distribution, information technology, data storage, administration, marketing (including market research and promotional services), paramedical, investigation, and reinsurance. Our service providers are required to protect your personal information in a manner that is consistent with our privacy policies, principles, and practices.
We will ensure that any personal information we collect and keep is accurate, complete, and updated. We will rely on you to update us on any changes to it.
You have the right to access and verify your personal information in our records, and to request that it be corrected or updated. Depending on the circumstances, we may not be able to give you access to information you need. There may be charges to obtain your requested personal information. Please be assured that we will let you know when this happens.
We are committed to protecting your personal information from unauthorized use, access, loss, alteration or destruction. We ensure that the appropriate and necessary physical, organizational, and technological safeguards are in place. We endeavor to protect the personal data we receive, gather and store, by such means as password protection, encryption, firewalls and other means.
All of our employees, representatives, agents, and service providers who act on our behalf or with whom we share your information, are required to abide by our privacy policies, principles, and practices. Our third party service providers are required to have and maintain appropriate security measures in accordance with industry standards. If we receive a request to release your personal information, we will only do so upon satisfactory identification and proof of entitlement of the requestor, or as required or permitted by law.
Transmissions over the internet are never entirely secure and we cannot guarantee the security of information you submit via email while it is in transit over the internet. Any such transmission of information by you over the internet is at your own risk.
As a Customer, you have the following rights:
You may know more about your privacy rights as a customer by contacting the National Privacy Commission through their website at www.privacy.gov.ph.
From time to time, we may offer you our financial products and services, or those of our subsidiaries’, affiliates’, business partners’, and select third parties’.
We will share personal information, limited to your name and contact details, with them for these purposes, only if permitted by law and with your consent.
In this Statement of Privacy Principles and Practices, “we,” “us,” and “our” mean The Manufacturers Life Insurance Co. (Phils.), Inc. (Manulife Philippines), Manulife Financial Plans and Manulife China Bank Life Assurance Corporation (MCBL). “You” and “your” mean individuals whose personal information we are collecting, using, processing, sharing, transferring or disclosing.
If you have any data privacy related questions or concerns, please direct all correspondence to:
Data Protection Officer
10th Floor NEX Tower
6786 Ayala Avenue
8884-5433 loc. 1740