Manulife Online is a facility that lets you manage your insurance policies wherever you are, whenever you need to. You may now access your policy information, check your funds’ performance and make online payments at your convenience without having to wait in line at the branches or to be put on hold over the phone.
Manulife Online is best viewed on mobile devices.
To create an account, you will need the following information:
Please ensure that we have your updated email address and mobile number on record.
Yes, you can still create a Manulife Online account given you have an updated email address or updated local mobile number with us. You will be asked to provide the following information so you can update your email address or mobile number:
Should you wish to update both your email address and mobile number, kindly call our Customer Care service at +632 8884 7000.
Yes, you can still create a Manulife Online account. Please ensure that we have your updated email address and mobile on record.
Your username is your registered email address on our record. If you try to use an email address that has already been registered by another Manulife Online user, Manulife Online will not accept a duplicate email address.
You will need to call our Customer Care service at +632 8884 7000 to update your email address. Only one (1) unique email address will be accepted per policy owner.
If you have not received the verification email in your inbox, please try searching through your spam and/or junk mail folders, as it may have been filtered to one of these folders. If you’re using Gmail, please check your Social and Promotions tabs too.
To ensure deliverability, kindly add to your Contact list. You will have 24 hours from the time your account was created to click on the link and confirm your account. Once you access the link, you have 5 minutes to complete the registration process.
In the event that you’re unable to find the verification email or if the verification link has expired, you can tap on 'Customer' then 'Forget' Password and type in your registered email address. You should be able to get an email with new link.
You can also request for assistance by calling our Customer Care service at +632 8884 7000.
To ensure the security of your account, you will need to nominate a Password with the following requirements:
There are several reasons why you may not be able to create your Username or password, such as:
Should you need further assistance in the creation of your account, you may call our Customer Care service at +632 8884 7000.
Check if you’re entering the correct email address and password. If you are certain that you are inputting the correct information but are still unable to log in, you may click on “Forgot your Password” link to reset your password.
You can reset your password by clicking on the “Forgot your Password’ link in the log-in screen. You will need to input your registered email address. For your security, a password reset link will be sent to your registered email address. You may click on this link to nominate a new password.
To retrieve your email address, you will need to call our Customer Care at +632 8884 7000.
One-Time PIN (OTP) is a unique six-digit Personal Identification Number (PIN) that you will need to input every time you log in to your account. This serves as a user authentication tool to protect your account and your log in credentials. OTP gets delivered to your registered mobile number or email address, depending on which one you selected to receive your OTP. Upon receipt, you have to enter the OTP within 5 minutes as it expires after and cannot be re-used.
You can still log on to your account by clicking on the “Resend OTP” link. If you are still unable to receive your OTP, you may opt to choose an alternate OTP delivery option.
If you opted to have your OTP sent via your registered mobile number, it will be sent as long as your local mobile number is on roaming and is enabled to receive text messages when you’re abroad. On the other hand, if you chose email address as the OTP delivery option, your OTP will be sent regardless of your current location.
Yes, the OTP via SMS is free of charge except for cases wherein incoming SMS charges are imposed by your telco provider for international roaming.
Yes, you need to enter the OTP once per online session. This is to provide you an extra layer of security as well as a safer online experience.
Upon successful update of your mobile number in our records, please allow one (1) business day for your number to be activated to receive OTP. In the meantime, please select email address as your OTP delivery option.
Upon successful update of your email address in our records, please allow one (1) business day for your number to be activated to receive OTP. In the meantime, please select email address as your OTP delivery option.
You should inform us immediately to report the incident to rule out any fraudulent activities and threats, e.g. unauthorized access to your account.
The payment history only displays the amount paid using the policy reference. If you use only one policy reference number to pay for all your policies, then you won’t be able to see the payment history in the other policy.
If the policy is a SLPO (Self Liquidating Premium Option), the due date and premium amount will not be displayed since the premium payment is taken from the accumulated dividends.
If you have a FlexiSure plan, you may find one of the policy under the Life section and another policy under the Life + Investment section.
Also, My Vision Plan (MVP) is currently not displayed.
Yes. You may pay for your premium due through Manulife Online if you are not enrolled in Auto Debit Arrangement (ADA) or Auto-Pay Transactions (Credit Card).
Upon successful transaction, a payment confirmation will be displayed on your screen. You will also receive an email confirmation from us with the complete details of your transaction.
You are only allowed to pay what the current amount due is. Should you wish to make additional payment or Top-Ups for your policy, you may visit any Manulife Branch to process this transaction.
Yes. You can change your landline and/or your mobile number online with these simple steps:
Yes. You can change your biilling address online with these simple steps:
When you access a site or web page, your device saves some information to make it faster for you to access the site on your next visit. Since we update our site regularly, there is a need for you to clear your browser history to ensure that you open the updated site.
The site is supported by the following browsers on your mobile phone. In case your browser is lower than what is listed, you will need to update your browser to be able to access the site.