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We value your time. We Make it easy with Manulife Online.

Manulife Online

With Manulife Online, you can easily view your policy information, check your fund value, view payment information, pay online, and more– all in a few taps and clicks in your mobile phone or laptop.

Features

View policy information

Make online payments

Check fund value 

Get eReceipt

Update contact info

Submit reinstatement request

How to Register

  1. Go to Manulife Online by clicking this link.
  2. Tap on Register.
  3. Submit your Manulife-registered information (email and mobile number) and date of birth.
  4. Enter the one-time password (OTP) that will be sent to you to verify the registration request.
  5. Nominate a password. 

Frequently Asked Questions

Access

Manulife Online is supported by the following browsers.

  • Safari: 11 and later
  • Chrome: 86 and late
  • Edge: 86 and later

In case your browser is lower than what is listed, you’ll have to update your browser to access the site.

To get the best experience and security, please always upgrade to the newest browser version. 

You can add a widget to your mobile or tablet home screen. Just follow these instructions:

For iOS mobile devices

  • Open Safari and go to www.manulife.com.ph
  • Click on the “Sign In” button  at the upper right-hand side of the page
  • At the bottom of your screen, tap the “Share button”
  • Scroll down and select “Add to Home Screen” Rename your widget as Manulife Online, and tap “Add” on the upper right corner
  • You will now see Manulife Online widget on your home screen


For Android mobile devices

  • Open Google Chrome and go www.manulife.com.ph
  • Click on the “Sign In” button  at the upper right-hand side of the page
  • On the upper right side of your screen, tap the “Menu”
  • Select “Add to Home Screen”
  • Rename your widget as Manulife Online, and tap “Add”
  • You will now see Manulife Online widget on your home screen

Registration

You just need to have an active Manulife policy to register. But also make sure that your email address and mobile number are valid and registered to Manulife. If you have new contact details, please call Customer Care at +632 8884 7000 to update your contact information.

Check if you’re entering the correct personal information. If you still can’t register, please reach out to Customer Care at +632 8884 7000 for assistance.

Simply tap on the dropdown to scroll and select the Day, Month, and Year.

Login

To reset your password, you need to:

  1. Go to the login page, tap on “Reset Password”
  2. Enter email address registered to Manulife Online, then tap on “Continue”
  3. Choose if you prefer to send your OTP to your email or mobile, tap on “Send OTP”
  4. Enter the OTP you will receive, then tap on “Proceed”
  5. If you entered the correct OTP, you will be redirected to a new page where you need to tap “Set Password”
  6. Enter new password. 

Check if you’re entering the correct email address and password. If you still can’t log in, please click the “Reset Password” link to reset your password.

To unlock your account, you need to:

  1. Go to the login page, tap on “Reset Password”
  2. Enter email address registered to Manulife Online, then tap on “Continue”
  3. Choose if you prefer to send your OTP to your email or mobile, tap on “Send OTP”
  4. Enter the OTP you will receive, then tap on “Proceed”
  5. If you entered the correct OTP, you will be redirected to a new page where you need to tap “Set Password”
  6. Enter new password.

To ensure the security of your account, you will need to nominate a password with the following requirements:

  • Must be 8 characters or more
  • Must have at least 1 uppercase letter and 1 lowercase letter
  • Must have at least 1 number
  • Must have at least 1 special character
You also can’t reuse your previous passwords.
To retrieve your email address, please call our Customer Care at +632 8884 7000.

One-Time Pin (OTP)

It’s a unique six-digit Personal Identification Number (PIN) that you’ll need to input every time you log in to your account. This serves as a user authentication tool to protect your account and your log in credentials. OTP gets delivered to your registered mobile number or email address, depending on which one you select to receive your OTP. Upon receipt, you must enter the OTP within 5 minutes as it expires after and can’t be re-used.

To get a new OTP, tap on the “Back” button then tap “Send OTP”.

If you opted to have your OTP sent via your registered mobile number, it will be sent if your local mobile number is on roaming and is enabled to receive text messages when you’re abroad. If you chose email address as the OTP delivery option, your OTP will be sent to your email inbox regardless of your current location.

Yes, you need to enter the OTP once per online session. This is to provide you an extra layer of security as well as a safer online experience.

Transaction-related Questions

I. Payment

Yes. You can pay your premium dues through Manulife Online if you’re not enrolled in Auto Debit Arrangement (ADA) or Auto-Pay Transactions (Credit Card), haven’t submitted any Post-Dated Check (PDC), or enrolled in Self Liquidating Premium Option (SLPO).

You can pay using your Mastercard or Visa debit or credit card. For payment options outside of Manulife Online, please click here.

Yes. You can pay for your premium, whether in PHP or USD currency, through Manulife Online.

If your payment is successful, a payment confirmation message will be displayed on your screen. You will also receive an email confirmation from us with the complete details of your transaction.

Payments made in Manulife Online will take 2-3 business days to be posted. Once posted, you will be able to view the payment details in your Manulife Online account. You will also be able to view and download our official receipt.

II. Contact Details/Billing Address Update/Change

Yes. You can update your landline and/or your mobile number online with these simple steps:

  • Tap on the menu on the upper-right portion of the screen and choose ‘Profile’
  • Next, tap on “My Profile” to update your contact details
  • Changes will be reflected right after clicking the “Submit” button
Yes. You can update your billing address online with these simple steps:
  • Tap on the menu on upper-right portion of the screen and choose ‘Profile’
  • Next, tap on “Policy Addresses” to update your billing address
  • Changes will be reflected right after clicking the “Submit” button
No. To update your email address, please call our Customer Care at +632 8884 7000.

III. Reactivate Policy

Yes. You can reinstate your policy with these simple steps:

  • Choose the policy you want to reinstate
  • Tap on “Reinstate now”
  • Download and fill up the Non-med form
  • Upload the filled up Non-med form and government ID
  • Pay amount due

You will receive an email notification for your request, and you will receive an update after 2 business days. 

Policy-related Questions

If you used one policy reference number (which is also your policy number) to pay for multiple policies, your payment will only reflect in that policy reference number’s payment history.

You can check the payment history of your other policies for that specific payment transaction.

FlexiSure is a packaged plan that provides both traditional life insurance coverage and a Variable Life insurance coverage. These two coverages are displayed separately under your FlexiSure plan.