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Manage your Manulife policy anytime, anywhere.

What is Manulife Online?

Manulife Online is a facility that lets you manage your insurance policies wherever you are, whenever you need to. You may now access your policy information, check your funds’ performance and make online payments at your convenience without having to wait in line at the branches or to be put on hold over the phone.
 

Features

View your policy

Know your policy details and payment history anytime of the day.

Make online payment

Enjoy hassle-free payment of your premium.

Update of contact information

Conveniently update your contact details.

Note:
Manulife Online is best viewed on mobile devices.
Pension and Plan policies are curently not displayed.

How to Register

Frequently Asked Questions

Getting Started

To create an account, you will need the following information:

  • Email address
  • Mobile number
  • Date of birth

Please ensure that we have your updated email address and mobile number on record. If not, kindly call our Customer Care service at +632 8884 7000 to update us with your current contact information.

Yes, you can still create Manulife Online account. Please ensure that we have your updated email address and mobile on record. If not, kindly call our Customer Care service at +632 8884 7000 to update us with your current contact information.

Your username is your registered email address on our record. If you try to use an email address that has already been registered by another Manulife Online user, Manulife Online will not accept a duplicate email address.

You will need to call our Customer Care service at +632 8884 7000 to update your email address. Only one (1) unique email address will be accepted per policy owner.

If you have not received the verification email in your inbox, please try searching through your spam and/or junk mail folders, as it may have been filtered to one of these folders. If you’re using Gmail, please check your Social and Promotions tabs too.

To ensure deliverability, kindly add manulife_online_ph@manulife.com to your Contact list. You will have 24 hours from the time your account was created to click on the link and confirm your account. Once you access the link, you have 5 minutes to complete the registration process.

In the event that you’re unable to find the verification email or if the verification link has expired, you can request for the verification email to be resent by calling our Customer Care service at +632 8884 7000.

To ensure the security of your account, you will need to nominate a Password with the following requirements:

  • Must be 8 characters or more
  • Must have at least 1 uppercase letter and 1 lowercase letter
  • Must have at least 1 number
  • Must have at least 1 special character (! " # $ % - _ = + < >)

There are several reasons why you may not be able to create your Username or password, such as:

  • The status of your Manulife policies might not be in force or active
  • The email address you are registering might already be in use by another Manulife Online user
  • The mobile number you are registering is an international number
  • The Username and Password you are creating might not follow the rules indicated above
  • Your records may not be updated in our system


Should you need further assistance in the creation of your account, you may call our Customer Care service at +632 8884 7000.

Logging in

Check if you’re entering the correct email address and password. If you are certain that you are inputting the correct information but are still unable to log in, you may click on “Forgot your Password” link to reset your password.

You can reset your password by clicking on the “Forgot your Password’ link in the log-in screen. You will need to input your registered email address. For your security, a password reset link will be sent to your registered email address. You may click on this link to nominate a new password.

To retrieve your email address, you will need to call our Customer Care at +632 8884 7000.

One-Time Pin (OTP)

One-Time PIN (OTP) is a unique six-digit Personal Identification Number (PIN) that you will need to input every time you log in to your account. This serves as a user authentication tool to protect your account and your log in credentials. OTP gets delivered to your registered mobile number or email address, depending on which one you selected to receive your OTP. Upon receipt, you have to enter the OTP within 5 minutes as it expires after and cannot be re-used.

You can still log on to your account by clicking on the “Resend OTP” link. If you are still unable to receive your OTP, you may opt to choose an alternate OTP delivery option.

If you opted to have your OTP sent via your registered mobile number, it will be sent as long as your local mobile number is on roaming and is enabled to receive text messages when you’re abroad. On the other hand, if you chose email address as the OTP delivery option, your OTP will be sent regardless of your current location.

Yes, the OTP via SMS is free of charge except for cases wherein incoming SMS charges are imposed by your telco provider for international roaming.

Yes, you need to enter the OTP once per online session. This is to provide you an extra layer of security as well as a safer online experience.

Upon successful update of your mobile number in our records, please allow one (1) business day for your number to be activated to receive OTP. In the meantime, please select email address as your OTP delivery option.

Upon successful update of your email address in our records, please allow one (1) business day for your number to be activated to receive OTP. In the meantime, please select email address as your OTP delivery option.

You should inform us immediately to report the incident to rule out any fraudulent activities and threats, e.g. unauthorized access to your account.

Policy-related Questions

The payment history only displays the amount paid using the policy reference. If you use only one policy reference number to pay for all your policies, then you won’t be able to see the payment history in the other policy.

If the policy is a SLPO (Self Liquidating Premium Option), the due date and premium amount will not be displayed since the premium payment is taken from the accumulated dividends.

If you have a FlexiSure plan, you may find one of the policy under the Life section and another policy under the Life + Investment section.

Transaction-related Questions

Yes. You may pay for your premium due through Manulife Online if you are not enrolled in Auto Debit Arrangement (ADA) or Auto-Pay Transactions (Credit Card).

Upon successful transaction, a payment confirmation will be displayed on your screen. You will also receive an email confirmation from us with the complete details of your transaction.

You are only allowed to pay what the current amount due is. Should you wish to make additional payment or Top-Ups for your policy, you may visit any Manulife Branch to process this transaction.

Yes. You can change your landline and/or your mobile number online with these simple steps:

  • Tap on the menu on upper-right portion of the screen and choose ‘Profile’
  • Next, tap on “Edit Profile” to update your contact details
  • Changes will be reflected right after clicking on the “Save” button

Yes. You can change your biilling address online with these simple steps:

  • Tap on the menu on upper-right portion of the screen and choose ‘Profile’
  • Next, tap on “Pencil icon” on the policy you want to update your billing address
  • Changes will be reflected right after clicking on the “Save” button

 

General Questions

When you access a site or web page, your device saves some information to make it faster for you to access the site on your next visit. Since we update our site regularly, there is a need for you to clear your browser history to ensure that you open the updated site.

The site is supported by the following browsers on your mobile phone. In case your browser is lower than what is listed, you will need to update your browser to be able to access the site.

  • Safari: 10 and later
  • Chrome: 51 and later
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