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Filing claims made simpler.​ That’s every day better.​


You can file a claim 24/7 anytime, anywhere

Step-by-step guide to assist you in completing your claim request​

Receive an SMS confirmation with your reference number within 24 hours after submission​

Getting your benefits is as simple as 1-2-3

With eClaims, claiming your benefits is easy and hassle free! Here's how:

Enter your Policy Number, select a claim category, and upload supporting documents

You will receive an email notification if you need to submit additional documents or if your request has been approved or denied, within 5-7 business days.​

Once approved, you will receive your insurance benefit through your preferred disbursement facility within 2 business days.​

Frequently Asked Questions

It’s an online portal that our customers can use to conveniently file for a claim and submit supporting requirements and documents

You can access eClaims at

You can use eClaims to file a claim online for the following benefits:

  • Outpatient
  • Hospitalization
  • Major Disease/Critical Illness
  • Disability
  • Death


  • Policyowner
  • Policy beneficiary
  • Financial Advisor
  • A person with Special Power of Attorney (SPA)* to confirm rights to file for a claim on behalf of the policy owner or policy beneficiary.

*Please upload a copy of the Special Power of Attorney (SPA)*  upon filing

  1. Input the policy Number of the policy you want to make a claim for.
  2. Select the claim type:
    • Outpatient
    • Hospitalization
    • Major Disease / Critical Illness
    • Disability
    • Death
  3. Upload specified documents required for your claim and provide a mobile number so we can keep you updated about your submission.

No, you need to submit all required documents to go through with the claim filing.

Yes. 8MB per file and total of 60MB collectively.

Please upload a smaller file. If you're using your phone to take photos of the documents, you may reduce the image resolution in your phone settings.

You may follow up on your claim by emailing Please indicate your reference number in the subject line.

You and your Financial Advisor will receive an email notification from if your claim is approved or denied.

Your claim benefit will be deposited to the bank account you provided in the payment details option in eClaims.

Here's how to troubleshoot the following errors in the eClaims portal.

  •  "Sorry! Your session has expired. Please try again."

You will see this error when your screen has been idle for more than 30 minutes. Simply refresh the page and restart your submission. 

  •  "You entered an invalid phone number. Please try again."

Enter your mobile number without the country code.  It should start with 9 and should be 10 digits in total.  (e.g. 9171111111).

  •  "Invalid format"

This error is specific to customers/financial advisors using an iPad iOS version 15.7 to access the eClaims portal and will appear when the user enters the policy number and taps on ‘Enter’ on the keypad.

To fix this, simply re-enter your policy number, tap anywhere on the screen, and then tap on ‘Continue’.


Did not find the information you needed? Please email for further assistance.