eClaims

You can use eClaims to file a claim online for the following benefits:

• Outpatient
• Hospitalization
• Major Disease/Critical Illness
• Disability
• Death

• Policyowner
• Policy beneficiary
• Financial Advisor
• A person with Special Power of Attorney (SPA)* to confirm rights to file for a claim on behalf of the policy owner or policy beneficiary.

*Please upload a copy of the Special Power of Attorney (SPA)*  upon filing

1. Input the policy Number of the policy you want to make a claim for.
2. Select the claim type:
   • Outpatient
   • Hospitalization
   • Major Disease / Critical Illness
   • Disability
   • Death
3. Upload specified documents required for your claim and provide a mobile number so we can keep you updated about your submission.

No, you need to submit all required documents to go through with the claim filing.

Yes. 8MB per file and total of 60MB collectively.

Please upload a smaller file. If you're using your phone to take photos of the documents, you may reduce the image resolution in your phone settings.

You may follow up on your claim by emailing phclaims@manulife.com. Please indicate your reference number in the subject line.

You and your Financial Advisor will receive an email notification from phclaims@manulife.com if your claim is approved or denied.

Your claim benefit will be deposited to the bank account you provided in the payment details option in eClaims.