Hospital Income Benefit provides you with a cash allowance for each day of hospital confinement to help you pay for your medical expenses and doctor’s fees for a maximum of 1,000 days.
You may check your coverage via Manulife Online, by checking your policy contract, or through your insurance advisor. You may also reach out to Customer Care at 8884-7000 or email@example.com if you need further assistance.
Yes, as long as your policy is active and your COVID-19 diagnosis leads to a condition that requires hospitalization stay as defined in your policy contract, you may submit a claim.
If the mandated hospitalization cannot be done in the hospital due to full capacity and was done in an LGU facility or home quarantine instead, hospital income benefit will be given for a maximum of 14 days. Coverage period is from September 1 to December 31, 2021.
This special consideration is granted only once, during the period specified, and per policy basis. Please note that you may avail of these additional benefits only if:
a. You were diagnosed or experienced symptoms after the effectivity of your policy; and,
b. Your diagnosis was obtained within the period specified above (September 1 to December 31, 2021).
c. It is for an individual policy and not issued as part of a group coverage.
Provisions on pre-existing conditions still apply , as specified in your policy contract.
You may submit claim requirements through the following:
The standard requirements in filing a claim are:
On top of the basic requirements, if the mandated confinement was done in a quarantine facility or at home, please submit the following:
Once you’ve submitted all requirements, we will process the claim and release your benefit within five (5) working days.
You may check your coverage with your Financial insurance Advisor advisor,or get the details of your coverage through Manulife Online, or through your policy contract. You may also call 8884-7000 or email firstname.lastname@example.org for assistance.
No, coverage is limited to facilities and home confinements in the Philippines.
Yes, you may still add riders to your plan within six months after you purchased it.
These are subject to the guidelines regarding addition of riders. Please get in touch with your insurance advisor for more details.
Note: As defined by the WHO (World Health Organization), kindly ensure that COVID-19 diagnosis is supported by a legitimate medical report and test. Clinical diagnosis alone does not meet this standard.
This is a special consideration, and can be cancelled by Manulife anytime.
For other inquiries about your policy or any of our products and services, you may call our Customer Care at (02) 8884-7000 (if in the Philippines) or 1-800-1-888-6268 (if outside the Philippines) or email to email@example.com. You may also visit our website at www.manulife.com.ph .